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FAQ

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FREQUENTLY ASKED QUESTIONS

THE TōTUS DIFFERENCE

What is the TōTUS difference?
TōTUS means the “total” dog. Our food truly satisfies the needs of our loving companions – body, tummy, and mind. Unlike most commercial kibbles TōTUS Dog Food is not the product of a marketing concept overlaid on a food originally made for another species. Perfectly designed to fit your dog’s needs, the TōTUS Difference is our commitment to healthier, longer-living dogs!
Why should I choose TōTUS Dog Food?
In the decades since formulated “dog food” replaced the ancient practice of feeding our dogs what we eat, we have managed to reduce the lifespan of the average pet dog in America by one-third and consequently introduced significant increases in generalized health problems. Made for the convenience or profitability of Big Agra, kibble-based foods were never made with the health of our dogs as the primary purpose. In fact, most people are tragically unaware of just how much of a price their loving companions are paying (with their lack of good health and longevity) for the low cost and convenience of kibble diets, which introduce harmful Advanced Glycation End products to your dog’s body. These toxins are a necessary part of kibble and cannot be avoided.
Do I need to cook TōTUS Dog Food?
Our food is made with maximum health and convenience as priorities. It is pre-cooked and ready to serve. Pre-cooking enhances the scent (more palatable) and improves refrigeration shelf-life (convenience). Made with the very best ingredients of only human-grade meats, vegetables, fruits and oil, your dog will find his/her maximal health when eating our foods without need of preparation.
Should I refrigerate or freeze TōTUS Dog Food for storage?
Whichever is more convenient for you! Our food is specially prepared for weeks-long freshness in the fridge but freezing can expand that freshness to months for those who want to have some stock built up. Once defrosted, the frozen food will again be ready for weeks in the fridge.

EMBARK ON THE TōTUS JOURNEY

What is the Superfood Revolution, and how does my dog benefit?
The Superfood Revolution is the feeding of an antioxidant-based, anti-inflammatory diet with a healthy balance of meats, vegetables, fruits, and oils, all while avoiding the toxic effects of kibble. This type of diet will result in a longer, healthier life for most dogs. It is revolutionary because the bulk of fresh food diets offered for dogs are heavily meat-based in a simplistic concept of dogs being “carnivores”, which they are not. In fact, your dog’s biology is much more like yours than it is like natural carnivores. Therefore, the closer your dog’s food resembles yours, the better.
Is fresh better?
Absolutely! Focusing on fresh ingredients not only promotes improved health, but also boosts nutrients and palatability. Processing such as canning or drying can deteriorate the quality of nutrients, fiber, flavor, and even natural color; all heat-processing for kibble or canning introduces toxic Advanced Glycation End products (AGEs). Processing of any type reduces the nutrient content and strips away those vital antioxidants that support immune health and protect cells from damage.
Kibble is so convenient; why should I change?
TōTUS means the “total” dog. Our food truly satisfies the needs of our loving companions – body, tummy, and mind. Unlike most commercial kibbles TōTUS Dog Food is not the product of a marketing concept overlaid on a food originally made for another species. Perfectly designed to fit your dog’s needs, the TōTUS Difference is our commitment to healthier, longer-living dogs!
But my dogs think Kibble is so delicious; they scarf it down!
Convenience is certainly a great benefit, but is it healthy for your dog? In a word, NO! Kibble is generally made up of grains and other high-starch carbohydrates like high-glycemic, genetically-engineered corn, wheat, rice, or potato. Worse yet is the high heat required to develop room temperature preservation, which introduces chemicals – known as Advanced Glycation End Products (AGEs) – which actively harm dogs. Reaching temperatures of nearly 500°F, virtually all nutrition is cooked out of the food as these toxins are introduced. Nutrients are then adding back by way of less bio-available supplements. The negative health impact of decades of kibble on these beloved family members is well proven. For all they do for us, they deserve better than convenience.
What is meant by benefits to Body, Tummy, and Mind?
All ingredients were chosen with the total health and satisfaction of your dog in mind. In addition to the great physical health benefits of our superfoods, certain key ingredients are satisfying to your dog’s deepest needs. For a dog, satisfaction of his/her primal needs is the definition of mental health. By satisfying the Body and Tummy, you are satisfying his/her psychological needs. What better way is there to tell our dogs how much they mean to us? What better way to have your dog see you as the loving leader, which is the perfect human-dog relationship?
Can TōTUS Dog Food guarantee my dog’s health?
All ingredients were chosen with the total health and satisfaction of your dog in mind. In addition to the great physical health benefits of our superfoods, certain key ingredients are satisfying to your dog’s deepest needs. For a dog, satisfaction of his/her primal needs is the definition of mental health. By satisfying the Body and Tummy, you are satisfying his/her psychological needs. What better way is there to tell our dogs how much they mean to us? What better way to have your dog see you as the loving leader, which is the perfect human-dog relationship?
Is my dog considered a puppy or adult? Which formula should I choose?
It is critically important for puppies to have the special nutrients of our puppy formula. This naturally drives the question, “at what age does a puppy become an adult dog?” “Drs. Rick and Nathan say, “we strongly recommend our puppy formula for all puppies and young dogs”. Our puppy formula is the ideal choice for any dog under 2 years old (especially larger breeds), but a must for any dog, <12-months old. Remember, Drs. Rick and Nathan also tell us that puppy food (technically called “All Life Stages”) is perfectly suited for all dogs, no matter their age.
How much TōTUS food does my dog require each day? Do I simply follow the "Feeding Guide" included in the shipment?
The guide included under the page heading “Tailored & Prepared with Care” contains the information required by law for regulatory compliance. As such, it is not fully customized for your dog. We asked you to tell us about your dog so that we could customize a TōTUS recommended plan for optimal health, happiness, and satisfaction. To view this plan, please log in to your TōTUS account and click the “Orders” tab. From there, please find your original order and click the “View” tab to the right. Here, you will see the recommended amount of food (in pounds) per day. This number is in the second-to-last line of the “Product” area of the order summary. While the TōTUS plan has been customized for your dog’s needs, even this is only a start to a proper feeding plan. By preparing your dog’s healthy TōTUS food each day, you are the best judge of exactly how much nutrition your beloved pet requires.
My dog is eating grass. What should I do about it?

It is normal for dogs to seek grass occasionally. However, if your dog is excessively eating grass, it may have developed an unwanted habit. This could be due to an imbalance of too much meat protein, causing the dog to instinctually seek a ready source of phytonutrients. Our carefully balanced, lower protein recipes can help curb this habit. Therefore, while most dogs will munch on grass now and then, TōTUS food can reduce the likelihood of any dog developing a grass-eating habit.

If you continue to observe unusual behavior in your dog after feeding TōTUS for several weeks, please contact us. Our dog trainers will be able to provide expert advice.

GETTING MY TōTUS DOG FOOD

Are TōTUS Dog Food shipments environmentally friendly?
Yes, they are! All packaging materials are bio-degradable or fully recyclable. The shipping container can be put straight to the curb with other paper goods once the food is removed and refrigerated or frozen, and the individual package can be put with other plastics. By using paper liners, we make disposal as simple as can be.
I just placed my first order for my TōTUS food; when will it arrive?
All orders until End-of-Day on Mondays are processed Monday and ship on Tuesday by overnight or 2-day delivery. Please consult your order confirmation for a tracking number to get your exact delivery time.
My food arrived defrosted, is this a problem?
Not at all. Our proprietary freezing process and vacuum packing is deployed just after the gentle cooking. It is shipped frozen, always arriving no more than two days from its frozen state. No need to worry about arriving frozen. If it is defrosted, you can simply put all of the product you wish to store in the freezer. Re-freezing has no impact on the quality of our TōTUS Superfood. Whatever you need for that day and the next, you can simply put into the refrigerator.
I have several dogs. Can I get some assistance with the cost of fresh TōTUS dog food?
Yes you can! TōTUS offers a multi-dog discount as our way of saying thanks for caring for several of these beloved friends. You can even extend the discount as you bring more furry friends into the family later. 2 DOGs = 5 % 3 DOGS = 10 % 4 DOGS = 15% > 4 DOGS = 25%!!! All of these discounts are applied in addition to our 50% discount for first orders.

MY TōTUS SUBSCRIPTION

How do I subscribe to TōTUS Dog Food and how much does it cost?
You can subscribe here SUBSCRIBE NOW. Just answer a few questions and we will give you a recommended shipping schedule and feeding plan, with an exact cost per week.
How does TōTUS Dog Food billing work?
We offer our food by subscription only. Changing over your dog’s food – especially from a dry kibble – is best done over a week or more. Once you are on the healthiest food available for your dog, the best effects will be long term – his/her lifespan and long-term health. Therefore, it is better to set up a subscription and let us take care of it. Of course, if your conditions change significant, such as aging or physical activities, you can always adjust your subscription 24/7 on your account page.
Can I cancel or reactivate my subscription?
Any time. You can cancel or even temporarily suspend at any time. All done at your convenience, online, 24/7.

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